FAQ
How can I pay for my order?
We accept all major credit cards, as well as PayPal.
Do you offer a rewards/loyalty program?
Yes, we have a loyalty program. Write us your e-mail address to us and we will contact you and offer you an acceptable way of working.
I do not have a "Vladimir Mikhailov" account. How can I view my order status?
Unfortunately, you must be logged into an account when placing your order to be able to view the status of your order. Not to worry, though! All order updates, including confirmation and shipping emails, will be sent to the email address used to place to the order.
Do I have to create a "Vladimir Mikhailov" account to shop with you?
An account is not required in order to shop from our site! But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history:) You can also save your shipping information for a quicker checkout experience!
Can I get a refund if the price has changed since I ordered it?
Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!
Will I be charged International Bank Fees?
When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions.
Please reach out to your bank for more information on any additional charges/fees!
It looks like you charged me twice for my order. Help!
If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.
When will my order ship?
Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
My package says delivered, but I didn’t receive it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
Unfulfilled Status on orders
I successfully placed my order, but the status shows as “Unfulfilled” on my account.
No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!
Can I have my parcel redirected to a different address?
Once your order ships, we are unable to make any changes to the shipping address.
You should still be able to update your address on the USPS website, though!
If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!
Delivery and Returns Delays
We do our very best to process and ship your order as quickly as possible, however once your order is transferred to ePacket, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by ePacket and returned to our HQ. Unfortunately, we can only view the same information that you can via your order’s tracking number.
Please allow our full shipping times to pass before reaching out to our Customer Care team!
For domestic orders, shipping may take up to 10-15 business days.
For international orders, shipping may take up to 21 business days.
If your order is traveling beyond these time frames, please email our Customer Care team by with your order number and tracking information so that we may assist you further!
For returned orders, please note that we will issue a full refund for your order once it is received at our HQ and confirmed to be undeliverable. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience!
Do you offer express/overnight delivery?
We do not currently offer expedited shipping. We apologize for the inconvenience!
What countries do you ship to?
We happily ship to (almost) all countries worldwide! Unfortunately, we do not currently ship to the following countries: China, Turkey, Democratic Republic of Congo, Cote D’Ivoire, Cuba, Iran, Vietnam, Guatemala, North Korea, Ukraine, Russian Federation, Sudan and Syria.
My order shipped, when will it get to my house!?
All of our beloved packages are sent via the ePacket, so delivery times vary. For orders to residents within the USA, orders typically arrive in 7-15 business days once they have shipped (business days do not include weekends or holidays). Orders outside the USA can take up to 21 business days. Our babies love to travel and they may get to you sooner!
Return Policy
If you want to return the goods, please give us the order number and the reason for the return. Unfortunately, you will have to pay for delivery of the goods to our warehouse. Return of payment for the goods occurs only after the arrival of the returned goods to our warehouse. We always try to go to a meeting and not bring to a conflict.
I was refunded for my order, but I need the funds returned to a different account!
So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order.
Can I change the shipping address for my order?
We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking HERE with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Can I change the billing address for my order?
Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!
Can I modify my order after I’ve placed it?
No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!
Can I cancel my order after I’ve placed it?
Unfortunately, no. Once an order is placed, we are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!
I received a package, but it wasn’t my order
We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking HERE with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 7 days of delivery. We’ll get YOUR order sent out asap!
I received the wrong item
We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking HERE with your order number, a picture of the incorrect items you received, and a picture of the packing slip with the stamped initial visible. Please note that all order issues must be reported within 7 days of delivery. We will get back to you asap!
I am missing item(s) in my order
Oh no! Please email our Customer Care team by clicking HERE within 7 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap!
I received broken item(s) in my order
Oh no! Your package must have had an extra bumpy ride! Please email our Customer Care team HERE within 14 days of delivery with your order number, the names of the broken babies, and a photo of the damaged items. We will get back to you asap!
I received my package and have a problem!
Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. As we adore our MegaNovaStore, your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team by clicking HERE within 7 days of delivery so that we may help you further. Please note that you may be required to provide photos of your goodies in order for our team to best assist you.
Do you have a phone number I can contact?
Our phone number can be found in the Contacts menu. Also, you can write to us by e-mail, or place a request in the appropriate form.
Delayed order confirmation emails
Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, however, don’t fret! Your confirmation email may experience a delay if your order was placed during a period of high order volume, such as an exciting new launch or promotion.
If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Care.
How can I unsubscribe from your emails/newsletters?
You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!
If you change your mind later, you can still subscribe to our newsletters by signing up on our website or contacting our Customer Care Team!
I’m not receiving any emails or newsletters from "Vladimir Mikhailov"
Whether you’re trying to find the status of your order or if you’re trying to catch all those sweet deals, being in the loop is super important! Check out these tips to make sure you’re receiving all of our emails.
-Your Email (gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add ‘support@us.vmikhailov.com’ to your email address book.
-Make sure you typed in the correct email address when you signed up with us. Our team can double check this information for you!
-During the checkout process, did you click the text box next to ‘Subscribe to our newsletter’? If you didn’t, this may be why!
I'm having trouble signing into my account
If you received a message that says “Invalid login credentials”, this means your email address/password wasn’t recognized by our system. No worries! We can totally fix this!
-Double double check to see if you’re using the same email address and password you registered with.
-If you can’t remember your password, click on the “forgotten password” link. It will ask for your email address and we’ll send you an email with a link that will let you create a new password.
-If you’re still experiencing issues, contact our team (hyper link)! Please provide screenshots of the error message you’re receiving.